A brand focused on new pearl luxury. Attempting to break the stereotype, and reimagining pearl beauty. Explore our wide range of modern yet timeless pearl jewelry supported by over 50 years of pearl wholesaling expertise.

Pearlish is based in Kobe, Japan, and we ship our products nationwide.

You can contact our customer service team via email at info@pearlish.co.jp or by instagram at @pearlish.official. We also offer live chat support on our website during business hours.

Currently, Pearlish operates exclusively online. However, we host pop-up events regularly. Please check our website or follow us on social media for updates on upcoming events.

We use a variety of high-quality pearls, including Freshwater, Akoya, South Sea, and Tahitian pearls. Each type is selected for its unique luster, color, and size. Find out more about pearls here!

Pearls are delicate and require special care. Wipe your pearls with a soft cloth after each wear to remove oils and dirt. Store them separately from other jewelry to avoid scratches. Avoid exposing pearls to chemicals, including perfumes, cosmetics, and household cleaners. Find out more about jewelry care here!

Yes, we are committed to ethical sourcing and sustainability. Our pearls are sourced from reputable suppliers who adhere to environmentally responsible practices.

Yes, we offer custom jewelry services. Please contact us with your design ideas, and our team will work with you to create a unique piece.

Browse our collection on our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout, fill in your shipping and billing information, and complete your purchase.

We accept major credit cards, including Visa, MasterCard, American Express, and JCB. We also accept payments through cash on delivery.

If you need to modify or cancel your order, please contact us as soon as possible. Changes can only be made before the order has been shipped. Once an order has been shipped, it cannot be canceled.

Yes, we offer international shipping to most countries. Delivery times and shipping costs vary by destination and are calculated at checkout. Please be advised that import tax will be required to be paid through the customer.

Domestic orders within Japan typically take ５ days for standard shipping. International orders usually take 7-14 business days, depending on the destination.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on the carrier's website using the provided tracking number.

If you haven't received your order within the estimated delivery time, please contact our customer service team. We will assist you in locating your package.

Returns are accepted within 3 days of delivery for a full refund or exchange. Items returned must be unused, in original condition, and complete with all accessories. Final sale items, custom orders, and gift cards are not eligible for return.

To request a return, please contact us via the Contact page or email us at info@pearlish.co.jp. We will provide instructions on how to return the item once your return request is accepted.

• Our products come with a one-year warranty against manufacturing defects.

• The warranty does not cover normal wear and tear, accidental damage, or misuse.

• To claim warranty service, contact our customer service team with your order number and a description of the issue.

• We may request photos or other evidence to verify the defect.

• If approved, we will repair or replace the item at no cost to you.

Yes, we offer repair services for our jewelry. Please contact us with details of the repair needed, and we will provide further instructions and a quote for the repair service.